Refund Policy

Changing or Cancelling an Order:

If you need to make changes to your order, such as modifying the date or details, or if you need to cancel it completely, please contact us as soon as possible. We will do our best to accommodate your request, but please keep in mind that we may have turned away other customers to fulfill your booking or may have already started working on certain elements of the order. Therefore, refunds or changes may not always be possible.

For orders canceled 7 days or more before the scheduled delivery or collection date, we can provide a full refund or issue a credit note for the total order amount.

Unfortunately, orders canceled within 7 days of the delivery or collection date are not eligible for a refund. However, please reach out to us, and we will assess the situation to see if there's anything we can do to assist you.

Returns or Refunds:

Since all of our cakes are baked to order, we do not accept returns. Refunds, credit notes, or replacement orders of equal value will only be issued in the event of receiving incorrect items or if the items are deemed unsatisfactory in quality. If this happens, or if you are in any way dissatisfied with the condition or quality of your cakes upon receipt, please email us (order@cakeasion.com) within 24 hours of receiving them.